Refund Policy

Refund Policy

At The Mail Shed, we strive to ensure you are fully satisfied with our services. Here’s how our refund policy works:

Initial Purchase: If you are not satisfied with your first purchase, you are eligible for a full refund (excluding Stripe, PayPal fees, and domain purchase costs) if you request it within 7 days of purchase.

How to Request a Refund: To request a refund, please send an email to support@themailshed.com. Your feedback on what didn’t meet your expectations will be appreciated as it helps us improve.

Ongoing Subscriptions:

1. Cancellation Notice: For ongoing services, you must provide a 30-day notice for cancellation. Please email us at support@themailshed.com to initiate the cancellation process.
2. No Refunds on Renewals: Please be aware that monthly or annual renewals of our services are non-refundable. We send reminders before any recurring payments are processed to help you manage your subscription.

Other Important Points:

1. Discretionary Refunds: If we have incurred costs on your behalf, such as domain purchases, these are non-refundable. We can transfer these domains to another provider for a £50 administrative fee.
2. Scope: This policy applies to email setup services only and does not include domain registration fees or any third-party fees.
3. Processing Time: Refunds, where applicable, may take up to 14 business days to process and appear in your account.